Frequently Asked Questions
Our Head Office is located in Burlington, Ontario, Canada. As of 2023, we also operate an office in Vienna, Austria. Please visit our Contact page for more information.
Following COVID-19, we have removed our showroom. However, an appointment can be made to view items in our office. Please call ahead for an appointment.
Yes, we have a showroom providing clients and collectors the opportunity to view a variety of items. If there is an item you would like to see in person, please contact info@emedals with the request.
The Vienna Office is employs the following hours:
Tue - Fri 10am - 6pm
Sat: 11am - 4pm
eMedals receives items from consignors all over the world. Our president, Barry, also travels throughout Europe to private collectors and auction houses to acquire high quality items which are then offered on eMedals.com.
eMedals attends the MAX, the SOS, the Gunzenhausen show, in addition to a select number of other notable shows each year. Please view our event schedule in our News & Events for upcoming show dates.
Yes, we are happy to hand deliver items to our clients at any show eMedals is attending. Please contact our office at least one month before the show to arrange a meeting.
eMedals accepts authentic militaria from all periods and parts of the world. However, we also welcome coins, silverware, and Canadiana. Please contact our office, or fill out a form on our “Sell to eMedals” page.
Yes, selling outright to eMedals is often the preferred purchase option. Please follow the steps on our form on our “Sell to eMedals” page.
To ensure that all bidders are legitimate participants who have honest intent to bid, eMedals requires all accounts to be verified. Verification can be done in the “Account Verification” section of your account by uploading an image of a piece of ID, a scan of a recent utility bill, or information confirming a previous eMedals purchase.
eMedals auctions run on a soft close format. As such, each bid placed within the last two minutes of the auction will result in an additional 1 minute being added to the auction clock.
Please be sure to update your secret maximum bid to allow the system to bid on your behalf.
A Buyer’s Premium is an industry standard service fee which is added to the Hammer price of each lot. eMedals Buyer’s Premium is 22%.
Typically, auctions run from 2 – 4 weeks. Each auction end time reflects the user’s local time.
Yes, you can view the bid history of archived items and current auction items. Please click “Bid History” on a product’s auction page to view the bidding history that has occurred.
The secret max bid is the maximum amount you are willing to pay for an item. The system will bid on your behalf in $1 increments to ensure you are the high bidder until your maximum bid is reached. If another bidder has placed a max bid higher than yours, you will be outbid. You can choose to increase your maximum bid at any time, if desired. Once submitted, you cannot retract your bid.
All eMedals bids are private and cannot be seen by other users.
If the current bid matches your high bid, but you do not receive a 'High Bidder' notification (as seen on the image of the lot), it means that you have matched another participant's max bid. As their bid was placed first, the system will prioritize their bid. To secure the high bidder status, you must increase your max bid.
You can review your max bid for all running auctions in the “My Auctions” section of your account.
Congratulations, you were the high bidder on an auction lot. You can add this item to your cart in the “My Auctions” section of your account. From here, you may choose to add a COA and then continue with the checkout process.
A Certificate of Authenticity (COA) is an official eMedals document stating an expert opinion and thereby ensures the period authenticity and of the lot. We offer a full return policy so long as the lot is returned to our head office in the same condition at the time of the sale.
A Certificate of Authenticity (COA) is an official eMedals document stating an expert opinion and thereby ensures the period authenticity and of the lot. A COA may be acquired for $25 USD and can be added to an order in the cart.
eMedals accepts Paypal, Visa, Mastercard, eTransfer (Canada Only), Cheque, Bank Draft, and Bank Transfer.
eMedal’s Wantlist is a unique tool created by collectors, for collectors. Select categories that you are interested in on each category page to receive daily emails when a new item within that category is added to auction. You can review all of your selected categories and associated products in the “My Wantlist” section of your profile.
eMedals primarily ships with Fedex. Fedex is a secure, well tracked, and efficient method of shipping with varying options to accommodate all types of parcels and locations.
Yes. If you have successfully won an item or are checking out with a Buy Now item, select “Hold Shipment” while in the checkout process. You can either contact our client care representatives to ship your item at a later date or select “Release Shipment” during a future checkout process to request that all of your previously held orders are shipped together.
